NOTICE: Ice cream product withdrawal update: Mint Chip & Chocolate Chip Cookie Dough 1.5L size (click to read)
Product Withdrawal Update
To our loyal customers,
I wanted to update you on last week’s product withdrawal affecting two of our ice cream flavours. Kawartha Dairy took this action after we detected the possibility of small metal pieces in the chocolate chips provided by an outside supplier. The metal pieces did not originate from our facility. We are proud of our quality focus and the diligence of our employees in detecting this issue. We immediately contacted the Canadian Food Inspection Agency (CFIA) who have now posted a notification on their website. It has also been reported by other media sources. As a reminder, the affected products are:
Product Production (PRD) Codes
Mint Chip 1.5L
PRD 13/10/2020 and 14/10/2020
Chocolate Chip Cookie Dough 1.5L
PRD 03/11/2020 and 04/11/2020
No other flavours of ice cream are involved and the withdrawal is limited to the production codes above. The PRD code can be found on the side of the container lid.
After we discovered this unfortunate issue last week, Kawartha Dairy announced a proactive withdrawal out of an abundance of caution for the safety of our customers. We have not received any consumer complaints or confirmed reports of products containing any metal pieces. We are working with the CFIA and our chocolate chip supplier on this matter.
Consumers who purchased this product should not eat it and can return it to where purchased for a full refund. Alternatively, you can contact us at firstname.lastname@example.org for a full refund or if you have any further questions. We deeply regret this situation and apologize for any inconvenience that this may have caused.
Brian Kerr, CEO
Welcome to Kawartha Dairy
In 1937 Jack and Ila Crowe took a leap of faith and bought a small dairy in Bobcaygeon. Jack had learned the trade while working for Oshawa Dairy but the newly renamed Kawartha Dairy didn’t bear much resemblance to that larger big city firm. At that time it consisted of a small, simple three room building, where the cold storage area was cooled with ice cut from the lake.
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