Frequently Asked Questions
Does Kawartha Dairy offer tours?
What’s the difference between sherbet and sorbet?
I’d like to buy a Kawartha Dairy cone sign. Do you sell them?
Does Kawartha Dairy have a farm of it's own to supply it's milk?
What are stabilizers and why are they included in ice cream?
- Create smoothness in body and texture
- Limit ice crystal growth during storage
- Prevent product shrinkage over time during storage
The following stabilizers are used by Kawartha Dairy and other ice cream companies in their products:
- Mono and Diglycerides (derived from soybeans)
- Locust Bean Gum (derived from the locust bean plant)
- Cellulose Gum or Methyl Cellulose Gum (derived from wood fibre)
- Guar Gum (derived from the guar plant)
- Carrageenan (derived from seaweed)
My milk went sour before the “best before” date. Why?
You can help keep your milk fresh by doing the following:
- Keep the milk cold!
- Sunlight will change the taste of your milk. Avoid contact with sunlight.
- Keep the containers out just long enough to serve, then return your milk to the fridge immediately.
- Rotate your milk; use older milk first.
- Leave milk in its original container to safeguard its flavour and food value.
- Store milk away from strong smelling foods to prevent a transfer of odour and taste.
What is the right temperature at which to store milk?
My child has nut allergies. Is Kawartha Dairy ice cream nut free?
Is chocolate milk a healthy choice for kids?
Do you sell ice cream cakes?
Where can I buy your products in the Greater Toronto Area (GTA)? What about other parts of the province?
Across the rest of the province, Kawartha Dairy ice cream can be found at a wide variety of locations either by the scoop or take home 1.5L and 500ml containers. Our milk and cream products can also found at a number of retailers in the Greater London and SW Ontario area.
Check the “Other Places to Buy Kawartha Dairy Ice Cream” page of our website for a list of major retailers carrying our ice cream in most of their locations.
Does Kawartha Dairy sell franchises?
Can I buy a scooping tub of your ice cream?
I’m having a special event (or wedding reception etc). Does Kawartha Dairy have a service where they can come and provide ice cream by the scoop or set up an ice cream sundae station?
Are Kawartha Dairy products certified kosher?
The following Kawartha Dairy brand products are certified kosher:
- Ice Cream
- Frozen Yogurt
The following Kawartha Dairy brand products are NOT kosher:
Does your ice cream contain alcohol or animal products besides milk?
What are “modified milk ingredients”?
Do Kawartha Dairy products contain any growth hormones or antibiotics?
Dairy cattle may be given antibiotics due to sickness. While they are receiving antibiotics and for a regulated period afterward, their milk is not collected for human consumption. All milk collected from dairy farms is tested for the presence of antibiotics and if it is detected, the entire shipment of milk is rejected. The farm where the antibiotics originated is then suspended from shipping milk until the situation is investigated and resolved.
What do the cows that supply your milk and cream eat?
Can Kawartha Dairy provide a donation for my organization / group / team / club / charity?
Every year we receive hundreds of requests for donations. Because of the volume of requests, we cannot lend support to them all, but do consider each request. Kawartha Dairy’s Charitable Giving Mission is to provide product and financial support for charitable causes that support agriculture, food insecurity, children’s charities, and local community events.
If you are interested in a donation for your charitable organization or event, and feel it aligns with the Kawartha Dairy Charitable Giving Mission, please visit our Donations page for more details and to submit your request.
Does Kawartha Dairy offer any products that are made without dairy?
Does Kawartha Dairy offer any lactose free products?
Is Kawartha Dairy ice cream gluten free?
Great question, and at the moment, one that needs a bit of explanation.
Many of our flavours do not contain any gluten containing ingredients, and never have, but since all our products are made in the same facility, we have not been able to make any gluten free claims in the past. However, after the introduction of a number of changes to our production methods and protocols, we are proud to share the news that we are in the midst of introducing a number of packaged 1.5L flavours that are labelled gluten free. More and more of these flavours, which include a “Gluten Free” badge on the package, are appearing on store shelves every day. It is important to note that we will NOT be labelling any of our scooped ice cream products as gluten free – not because they are any different in terms of ingredients and production methods than our packaged ice cream, but because of the risk of cross contamination in an ice cream shop environment.
For more information on our evolving offering of packaged gluten free flavours, or to learn more about our internal processes making this possible, contact us at firstname.lastname@example.org