Frequently Asked Questions

Does Kawartha Dairy offer tours?

As much fun as learning about making ice cream could be, we regret that we are unable to offer public tours of our facility due to food safety regulations.

What’s the difference between sherbet and sorbet?

While sherbet does contain a small amount of milkfat content (between 1% and 2%), sorbet does not contain any dairy ingredients.

I’d like to buy a Kawartha Dairy cone sign. Do you sell them?

Unfortunately, our cone signs and all advertising materials are provided to our wholesale customers only. We do not offer them for sale to the public.

I don’t see the “little blue cow” on some of your products. Does this mean they’re not made of Canadian milk?

Absolutely not! Kawartha Dairy only uses 100% Canadian dairy ingredients for ALL of our products. Our intent is to put the “little blue cow” on all of our packaging but it will take a while as we plan to do so when we are doing other packaging updates.

What are stabilizers and why are they included in ice cream?

Stabilizers are essential in ice cream to:

  • Create smoothness in body and texture
  • Limit ice crystal growth during storage
  • Prevent product shrinkage over time during storage

The following stabilizers are used by Kawartha Dairy and other ice cream companies in their products:

  • Mono and Diglycerides (derived from soybeans)
  • Locust Bean Gum (derived from the locust bean plant)
  • Cellulose Gum or Methyl Cellulose Gum (derived from wood pulp)
  • Guar Gum (derived from the guar plant)
  • Carrageenan (derived from seaweed)

Does Kawartha Dairy use any animal ingredients in its ice cream?

The only animal-sourced ingredients that we use are milk and cream, and in the case of some ice cream flavours, eggs.  We do not use gelatin in any of our recipes.

My milk went sour before the “best before” date. Why?

The “best before” date refers to the projected shelf life of an unopened container of milk which has been stored at the proper temperature. Kawartha Dairy recommends storing milk at 2° C (35.6° F). Once a bag or carton of milk has been opened, it is vulnerable to environmental factors and the “best before” date is no longer valid. Continued temperature control is vital at all stages of your milk’s trip from the dairy to the store, to storage at the store, on the way home to your fridge and to storage in your own home. If at any stage the milk is allowed to be stored for prolonged periods at temperatures exceeding 4° C (39.2° F), shelf life will be affected and premature spoilage may result. In fact, the shelf life of milk is shortened by a full 50% for every 5° F (3° C) rise in temperature over the ideal 2 ° C (35.6° F) temperature.

You can help keep your milk fresh by doing the following:

  • Keep the milk cold!
  • Sunlight will change the taste of your milk. Avoid contact with sunlight.
  • Keep the containers out just long enough to serve, then return your milk to the fridge immediately.
  • Rotate your milk; use older milk first.
  • Leave milk in its original container to safeguard its flavour and food value.
  • Store milk away from strong smelling foods to prevent a transfer of odour and taste.

What is the right temperature at which to store milk?

Milk should be stored at or below 2 ° C to ensure it stays fresh for as long as possible. Storage above this temperature will drastically reduce the shelf life of the milk. If you leave milk on the counter for 1 hour, it loses as much freshness as it does one day in the refrigerator.

My child has nut allergies. Is Kawartha Dairy ice cream nut free?

All of our ice cream comes from our one production facility which produces products containing nuts as well as those which do not. We make many flavours that do not contain nuts, but we cannot 100% guarantee an absolutely nut-free status of any product. Although we take extreme care to clean and sanitize our plant between batches and at the end of the day, there always is a possibility that non-nut flavours can come in contact with nuts. We therefore cannot make any “nut free” claims for any of our ice cream products.

Is chocolate milk a healthy choice for kids?

Yes. Chocolate milk is as nutritious as white milk. Kawartha Dairy’s is made with 2% milk and contains about the same amount of sugar as you would find in most unsweetened fruit juices. Chocolate milk’s ideal combination of proteins and carbohydrates make it an excellent choice to replace lost fluids after physical activity.

Do you sell ice cream cakes?

Yes we do. They are available at any of our 8 Kawartha Dairy stores. The cakes are solid ice cream with icing on the top and lettering is available. For more information, contact the store closest to you…the numbers are in the Our Stores section of the website.

Where can I buy your products in the Greater Toronto Area (GTA)? What about other parts of the province?

Kawartha Dairy’s main distribution area is Central Ontario, where our products are available in many retail and foodservice locations. In the GTA, our ice cream is available by the scoop and in take home 1.5L packages at a number of outlets. For a list of selected locations where you can find our ice cream in the GTA, see the “Where To Buy” section of the website. Our other dairy products, such as milk and cream, are not available in the GTA.

Kawartha Dairy ice cream is available in a limited number of locations in Eastern and Southwestern Ontario. If you are looking for an outlet, see the “Where To Buy” section of the website. Kawartha Dairy products are not currently available other Canadian provinces or the United States.

Click here for interactive map

Does Kawartha Dairy sell franchises?

Kawartha Dairy is a 100% family owned company, which includes the stores. Unfortunately, franchises are not available.

Can I buy a scooping tub of your ice cream?

You can buy a tub of our ice cream by contacting one of our stores and placing a special order. Locations of our stores and phone numbers are in the “Our Stores” section of the website.

I’m having a special event (or wedding reception etc). Does Kawartha Dairy have a service where they can come and provide ice cream by the scoop or set up an ice cream sundae station?

Unfortunately, Kawartha Dairy does not provide that service. We do, however, take special orders and can provide you with the flavours and sizes of ice cream that you need for your special event. Just give us one week’s notice to ensure that we have the flavour and sizes in stock that you are looking for.

I’m allergic to foods containing gluten. Does your ice cream contain gluten?

We produce ice cream products in our facility that contain gluten, therefore, we cannot guarantee that any of our ice cream flavours have not come into contact with ingredients containing gluten. Click here for a list of flavours that do not have ingredients containing gluten.

Are Kawartha Dairy products certified kosher?

The following Kawartha Dairy brand products are certified kosher:

  • Milk
  • Ice Cream
  • Sherbet
  • Frozen Yogurt
  • No Sugar Added Ice Cream
  • Butter

The following Kawartha Dairy brand products are NOT kosher:

  • Cream
  • Eggs

Can Kawartha Dairy provide a donation for my organization / group / team / club / charity?

Every year we receive hundreds of requests for donations. Because of the volume of requests we cannot lend support to them all but do consider each request. We do provide product or financial support to many, which are often oriented to charitable causes or events that either raise money for children’s projects or directly support them. In addition, a conscious decision was made several years ago to provide substantial annual support to both Toronto’s Hospital For Sick Children and Lindsay’s Ross Memorial Hospital. We have also recently committed to multi-year support to the Peterborough Regional Health Centre.

If you would like to make a donation request, we must receive it in writing at least 3 weeks in advance of the required date to allow time for our Donations Committee to consider it. Please be specific as to what exactly you are requesting and provide a contact name, mailing address, email address and phone number. Kawartha Dairy will call you or reply via email to let you know the status of your request. Requests should be emailed to info@kawarthadairy.com or faxed to (705) 738-3136, or mailed to Box 904, Bobcaygeon, ON, K0M 1A0, attention Donations Committee.

Do Kawartha Dairy products contain any growth hormones or antibiotics?

Kawartha Dairy’s products do not contain any Bovine Growth Hormone (BGH). Unlike the U.S., the use of BGH is illegal in Canada.

Dairy cattle may be given antibiotics due to sickness. While they are receiving antibiotics and for a regulated period afterward, their milk is not collected for human consumption. All milk collected from dairy farms is tested for the presence of antibiotics and if it is detected, the entire shipment of milk is rejected. The farm where the antibiotics originated is then suspended from shipping milk until the situation is investigated and resolved.